TQE's Training Services Total Quality Engineering offers training in quality management principles to help organizations improve effectiveness. By learning the concepts of Hoshin Kanri organizations can improve their planning process. By learning the basic concepts of process management and improvement and the more sophisticated concepts of Design of Experiments, organizations can achieve stable and capable customer driven processes. TQE is ready to help.

Hoshin Kanri Workshops Learn how to chart the course for your organization. Learn how to improve results by focusing and linking activities throughout the organization. Hoshin Kanri is a tool used by many world-class organizations to organize their planning activities to achieve breakthrough results. TQE offers on-site workshops to assure the full power of Hoshin Kanri is realized. In addition, you can develop your own training using the Hoshin Workshop Leader's Guide. On-site Workshop Workshop Leader's Guide

Process Management Workshop Learn how to make sure customers are always satisfied. Learn the basic concepts of process management. Make sure your processes are capable of meeting customer requirements and assure they stay that way. Learn how to use basic quality tools like Run Charts, Histograms, and Control Charts. Learn how to compute the Process Capability Index (Cpk) for all processes. On-site Workshop Self Study Guide

Process Improvement Workshop Learn how to improve processes and improve customer satisfaction. Learn how to use the Plan-Do-Check-Act (PDCA) cycle to systematically resolve problems and improve process performance. Learn how to use basic quality tools like Pareto charts, Cause-Effect diagrams, Scatter diagrams, Prioritization matrixes, and Gantt charts. Learn how to fix problems once and for always and get out of firefight mode. On-site Workshop Self Study Guide

Design of Experiments A two-day workshop conducted at your site for up to twenty people. This workshop is designed for engineers and technical staff that have some background in statistics and process control. The workshop provides a basic understanding of multi-variable experiments. It begins with classical Design of Experiments (DOE). After the basic concepts are defined, the workshop introduces the participants to Taguchi methods and Shainin designs. At the conclusion of this workshop, participants will be able to conduct experiments to reduce variation, decrease costs and increase customer satisfaction. On-site Workshop

For more information send e-mail to: tqeinfo@tqe.com, or contact us at: Total Quality Engineering Inc. 15997 Grey Stone Rd Poway CA 92064 USA Toll Free in US: 800-664-1940 Phone: +1-858-748-2916    Fax: +1-858-748-0427 © Total Quality Engineering Inc., 2000-2007