Performance Excellence Challenge Achieving organization performance excellence is not easy. There is no magic formula, but completing "cycles of learning" can be a valuable tool. We learn from our own mistakes and leverage other people's lessons learned. The Performance Excellence Challenge is intended to facilitate that learning. How would you respond?

Situation: You are the Human Resources Manager for a mid-size hospital. A senior nurse asked for a meeting with you. He expressed frustration that management seemed to be out of touch with what it really takes to run a hospital. "They are always pushing some new initiative that just ends up being more stuff to do," he said. You asked him if he had shared his frustration with his supervisor and he replied, "My supervisor doesn't even know my name let alone what I do." How would you respond? You must provide valid contact information to be included in the summary of responses. You may want to compose your answer in a text editor first and then paste it into the form. Salutation: Mr.    Ms.    Dr. First Name: Last Name: E-mail: Your response: Does TQE have your permission to include your response in the response summary?     Yes    No     Privacy Policy: TQE respects your privacy. Your contact information will be used exclusively by TQE and not provided to other individuals, organizations, or sold to list brokers.

For more information send e-mail to: tqeinfo@tqe.com, or contact us at: Total Quality Engineering Inc. 15997 Grey Stone Rd Poway CA 92064 USA Toll Free in US: 800-664-1940 Phone: +1-858-748-2916    Fax: +1-858-748-0427 © Total Quality Engineering Inc., 2000-2008