Hoshin Kanri:
On-site Workshop
Leader's Guide

Process Management & Improvement:
On-site Workshop
Self Study Guide
Tool Quiz

Design of Experiments:
On-site Workshop

 

TQM Tool Quiz

TQM Tools Quiz

Have you mastered the basic tools of quality improvement? Take this ten question quiz and find out. It's reasonable to expect everyone in the organization to achieve a perfect score on this quiz. How do you think your co-workers would fare? Graduates of the Process Management and Improvement Workshop and people completing the PMI Self Study Guide should be able to "Ace" this quiz.

Tools for continuous improvement

The TQM Tools Quiz is presented as a public service by Total Quality Engineering to promote understanding and use of basic quality tools. It is intended for individuals to evaluate their understanding of basic quality tools and as a starting point for continued learning.

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1. What does PDCA stand for?
   Plan-Design-Control-Action
   Plan-Do-Check-Act
   Process-Deployed-Corrective-Action
   Product-Development-Continuous-Audit
   I have no idea.

2. What is a process?
   A. It assures continuous improvement and employee participation.
   B. It converts inputs into outputs.
   C. Anything that satisfies customers.
   D. Anything that causes change.
   A only.
   B only.
   C and D.
   B and D.
   I have no idea.

3. How do you know if a process is operating normally (i.e., in statistical control)?
   Customers are satisfied.
   Performance measures display variation consistent with a Normal curve.
   Performance exceeds standards.
   Performance measures are within the 3 sigma limits.
   I have no idea.

4. Characteristics of effective brainstorming include:
   A. Generate lots of ideas quickly.
   B. Understand the root cause of the problem.
   C. People contribute without fear of ridicule.
   D. Everyone agrees on the topic or issue.
   A, B, and C.
   A, B, and D
   A, C, and D
   B, C, and D.
   I have no idea.

5. A Pareto Chart is used to:
   Document the steps and material used in a process.
   Identify the most important items.
   Determine which alternative is best.
   Track performance over time.
   I have no idea.

6. A Histogram is used to:
   Provide a picture of process variation.
   Track performance over time.
   Identify the most important cause of a problem.
   Segment customers and customer needs.
   I have no idea.

7. To facilitate the identification, exploration, and graphical display of the POSSIBLE causes of an effect you would use a:
   Force Field analysis.
   Flowchart.
   Corrective Action process.
   Fishbone diagram.
   I have no idea.

8. A process can be documented by using:
   A. Flowcharts and Standard Operating Procedures.
   B. Pictures and video.
   C. Histograms and Cause-Effect diagrams.
   D. Capability studies.
   A and B only.
   A and D only
   B and C only
   C and D only.
   I have no idea.

9. A "p" type control chart shows four consecutive points in a row above the centerline and within zone B. What is the probability of this pattern occurring naturally?
   0.26
   0.0437
   0.00034
   .000001
   You have got to be kidding.

10. A Process Performance Measure (PPM) is found to vary normally with a mean of 105 units and a standard deviation of 5 units. If the specification limits of the PPM are 100 units ±20 units, what is the Cp and Cpk of the process?
   Cp = 0.75, Cpk = 2.4.
   Cp = 1.0, Cpk = 2.0.
   Cp = 1.3, Cpk = 1.0.
   Cp = 2.0, Cpk = 2.0.
   You have got to be kidding.

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