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Description
Everything we do can be managed as a process. From the organization's core business processes to simple processes like reading your mail, the use of TQM tools can improve organization effectiveness. The Self Study Guide will introduce you to the fundamentals of process management and improvement and the associated quality tools that can be used. You will learn how to identify and document key processes and the steps involved with measuring process performance and comparing performance to expected standards. You will be able to compute the process capability index (Cpk) and be able to monitor and control process performance. You will learn how to use the Plan-Do-Check-Act (PDCA) cycle to guide process improvement. You will learn the steps necessary to begin an improvement project, identify root cause of poor performance, propose solution alternatives, select and implement the solution, evaluate the effectiveness of the solution, and standardize gains to prevent backsliding.
The Self Study Guide leverages the Memory Jogger II, from Goal/QPC. You will learn how to use basic TQM tools including brainstorming, multi-voting, flowcharts, check sheets, run charts, histograms, process capability, control charts, cause-effect diagrams, Pareto charts, cause-effect trees, scatter diagrams, decision matrixes, and Gantt charts. After completing the Self Study Guide, you will be ready to become an active member of Continuous Process Improvement teams. You should also be able to "Ace" the TQM Tools Quiz.
The Self Study Guide (88 pages) includes a CD with narrated lectures for each module and exercises to assure you master the tools.
Self Study Guide Contents:
- Module 1: Process management overview
- Module 2: Identify and document key processes
- Module 3: Measure process performance
- Module 4: Determine process capability
- Module 5: Establish process control
- Module 6: Process improvement overview
- Module 7: Why improvement is important
- Module 8: Understanding root cause
- Module 9: Completing the PDCA cycle
Cost:
The cost of the Process Management and Improvement Self Study Guide is $26.00 plus shipping. A copy of the Memory Jogger II is also required. If you don't already have a copy, one can be included with your order for an addition $15.00. Considering that an on-site TQM Tools Workshop can cost over $8,000 and attending public training could cost over $1,000 for each participant, the Self Study Guide is a real value. To purchase your copy, click here.
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